Questionnaire for MSO

Purpose: To understand the compliance, operational aspects, and challenges faced by money changers, to provide appropriate support.

Question 1: What are your main operational pain points? (Multiple Choice)

Strict bank account reviews, difficulty opening accounts

High cost of compliance software

Other

Question 2: What difficulties do you face when submitting suspicious transaction reports?

Question 3: How has your experience been with communicating with regulatory authorities (e.g., inquiries, document submissions, seeking guidance)?

Highly efficient, with clear and prompt responses

Average, requires follow-up

There is room for improvement in efficiency and communication channels

Have never initiated communication

Other

Question 4: What technology systems does the industry need support with?

Question 5: What type of compliance training or resources would you most like to receive? (Multiple Choice)

Clear and practical compliance guidebooks

Regular in-person/online training workshops

Case studies on the latest money laundering techniques

Recommendations or funding programs for compliance technology tools

Other

Question 6: To balance regulation and industry operations, in which areas would you most like to see adjustments or support?

Provide more compliance technology support or subsidies

Establish a dedicated liaison window for quick response to inquiries

Other

Question 7: Any additional comments

Question 8: Join as a free member to make your voice heard for yourself and the industry.

Company Name

Contact Name

Phone